Frequently Asked Questions

You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

No. Registration on martplus.net is absolutely free.

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Each email address and contact phone number can only be associated with one Mart Plus account.

Yes, you can add multiple delivery addresses in your Mart Plus account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Each email address and phone number can be associated with one Mart Plus account only.

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

My Account’ enables you to view your Order History from Dashboard, update your profile details, add products in wishlist to your cart as well as Change your password.

To change your password:

Sign in to your account > My Account > Profile > Change password > Enter Current, New password and Confirm password > Click on Submit button

To change your registered mobile number, you must contact our customer care team at+88 013 018 076 01 or write us at care@martplus.net. Our Customer Care will change the registered number on your behalf and same will reflect on your account within two working days.

My Shopping List is a comprehensive list of all the items previously ordered by you on martplus.net. This enables you to shop quickly and easily in future.

You can pay for your order on martplus.net using the following modes of payment:

1. Cash on delivery (COD)
2. Credit and debit cards (VISA/Mastercard)
3. Mobile Banking (Bkash, Nogod, Rocket)

There is no VAT. However, VAT will be applicable as per Government Regulizations.

Yes, it is absolutely safe to use your card on martplus.net. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Mart Plus account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

The Mart Plus Wallet is a pre-paid credit account that is associated with your Mart Plus account. This prepaid account allows you to pay a lump sum amount once to Mart Plus and then shop multiple times without having to pay each time.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 10% at maximum. Therefore if you have shopped for something that costs tk. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of tk. 110. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

Inside Dhaka tk. 50

Outside Dhaka tk. 100

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.

In case of a delay, our customer support team will keep you updated about your delivery.

Minimum order for delivery tk. 200

We do same day delivery provided you place your order before 11 am noon on the day you want delivery.

Mart Plus has now started same day delivery. All you have to do is order before 11 am and we will deliver it to you the same day evening*. Any order placed after 11 am will be delivered the next day in the slot chosen by you. For example if you place the order before 11 am you can choose from either 2:00 pm to 4:00 pm or 4:30 pm to 6 pm slot. But, if order is placed after 11 am you will receive it the next day in the slot chosen by you.   *Subject to slot availability.

The Same day Delivery is applicable to our entire range of products.

– Sign into your account
– Set your delivery location
– Find the items you want to buy by searching/browsing our Shop by category.
– Add all the items you wish to purchase to your cart with the “Add to Cart” button
– Click on “View Cart & Check Out”, and Proceed to Checkout
– Enter your shipping information and select that address
– Choose your delivery date and slot
– Select your payment information and click the “Continue” button to complete the transaction

Delivery slots are time slots during which you will receive your order.

Click here to check

Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order.

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your Mart Plus account.

Once you log in to your account, you will notice that on the right side of the website, under “My Cart” the next available slot in which you can order will be displayed.

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Delivery slot can be changed for an active order through our customer support team.  Please contact our customer support team for any modification of order.

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

The only way you can check the status of your order is by contacting our customer support team.

You will receive an email as well as an sms about unavailable items before the delivery of your order.

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 24 hours to report missing items. This is applicable only for items that are invoiced.

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 8 am for morning slots) by contacting our customer support team.

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at +88 013 018 076 01 or via email at support@martplus.net

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Mart Plus. Do write to us at consumer@martplus.net in case of positive or negative feedback.

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with Mart Plus. If you get any email, call or message from anyone claiming to be from Mart Plus asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

The amount will be refunded to your martplus.net account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at corporate@martplus.net to know more.

If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@martplus.net and we will try our best to make the product available to you.