Privacy Policy

Mart Plus operates the Internet e-commerce website www.martplus.net. The Website is provided as a service to user and is intended to allow user and other users to browse and order products and other goods or services (“Products”) offered for sale on the Website (“Services”). Mart Plus is respectly committed to protecting user’s privacy online. This privacy policy (the “Privacy Policy”) discloses the privacy practices for the Website. This Privacy Policy describes the ways in which Mart Plus collects, stores, uses and protects the Information collected due to user’s use of Website. By accessing the Website and/or providing Mart Plus with user’s Information user expressly consent to Mart Plus processing user’s personal Information in accordance with the terms of the Privacy Policy. Mart Plus reserves the right to delete, modify, change or supplement the content of the Website and or this Privacy Policy at any time for any reason without prior notification, and will use reasonable efforts to include up-to-date and accurate Information on the Website.

Customer are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website/app.

Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app, and is subject to change from time to time without notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the App/Web.

Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at info@martplus.net

Information Collected ::

The Information Mart Plus collects about user may be broadly described in following categories:

Personal Information:User name, address, phone number, email address, password, billing and debit card / credit card Information, order history, feedback, IP address and location, digital device name, type and configuration, details relating to user’s download of Publications via the Service (including details relating to the time of the download, any interruptions, and the success or failure of the downloads), the URL from which user accessed the Website, demographic Information, and other such ‘Personal Information’.
General Information:Mart Plus may also receive more general Information from user as a result of user’s visits to, and use of, the Website. This general Information does not identify user personally, and can include Information such as user’s IP address, the length of time user spend on the Website, user’s browsing history, and other such ‘General Information’. This general Information may also include history relating to the transactions made by user on the Website.

Personal Information and General Information shall collectively and individually be referred to as “Information”.

All the above Information is collected for:

Better servicing and account maintenance;
To seek user’s feedback or to contact user in relation to those services offered;
Making the offerings more relevant to user and user’s desires ensuring no spam mails go through;
Keeping track of the transactions, to help in case of any dispute situations; dealing with enquiries, requests or complaints and other customer care related activities; and all other general administrative and business purposes; marketing products and services; carrying out any activity in connection with a legal, governmental or regulatory requirement or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
To effectively administer and fulfill obligations under any agreement Mart Plusmay have with user;

To collect the Information Mart Plus shall use channels such as physical forms, call center, website (including cookies), emails, promotional offers, surveys and mailers. Participation in some of these channels is optional but user may be required to provide user’s Information in order to participate. Mart Plus is not liable to verify the authenticity or accuracy of any Information Mart Plus collects from user.

From time to time Mart Plus may ask user to update user’s contact & Information on Mart Plus authorized website, contact center or through any other approved channels. This is to help keep user updated on services, any changes in the services and its enhancements. Mart Plus will not be liable for any failure or default to notify user of any service, any change in service or its enhancement if user fails to update such Information in a timely manner.

Access to Information ::

Mart Plus collects user’s Personal Information to enable us, amongst other things, to provide the Website and Mart Plus Services to user. Mart Plus takes all steps reasonably necessary to protect against the unauthorized access, use, alteration, disclosure or destruction of Personal Information.

Information Storage & Sharing ::

Any Information that Mart Plus collects and stores that is personally identifiable is protected using appropriate means, and although Mart Plus does so, it will not be held responsible for any unauthorized access by third parties.

All Information shall be stored by Mart Plus or one or more of Mart Plus vendors, who will be bound by a non-disclosure agreement with Mart Plus. Mart Plus reserves the rights to hold user’s Information indefinitely.

User agrees that all Personal Information shall be retained till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely.

Mart Plus will share user’s Information with third parties only in the ways that are described in this Privacy Policy. Mart Plus may disclose the Information collected and received under this Privacy Policy:

With one or more of Mart Pluscorporate entities and affiliates globally to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of Mart Plus‘ services; and to facilitate joint or co-branded services as part of service offered to user through Website.
As required by law, such as to comply with a subpoena, or similar legal process, etc.;
When Mart Plusbelieves in good faith that disclosure is necessary to protect Mart Plus‘ rights and interests, protect user’s safety or the safety of others, investigate fraud, or respond to a government request and the like;
With Mart Plus‘ trusted services providers who work on Mart Plus‘ behalf, do not have an independent use of the Information Mart Plusdisclose to them, and have agreed to adhere to the rules set forth in this Privacy Policy.
If any of the entities or affiliates globally or group company is involved in a merger, acquisition, or sale of all or a portion of its assets, the business entity that consequently acquires such Information will receive and store the same as per this Privacy Policy.

Mart Plus may also share user’s Information with third parties under a confidentiality agreement which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the Purpose. However, Mart Plus is not responsible for any breach of security or for any actions of any third parties that receive user’s Personal Information. Mart Plus is not liable for any loss or injury caused to user as a result of user providing user’s Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website).

User may receive promotional offers, campaign details, Company news, updates, related product or service Information, etc by email among other means. If user has opted to receive promotional offers there will be unsubscribe options with all such category of offers and user may choose to unsubscribe from such offers at any time by following the instructions included at the bottom of each email, or by contacting via Mart Plus Website.

Selectively, user may also receive various offers via user’s mobile number or postal mail. Mart Plus also contacts user via email for administrative purposes, such as change notifications or if Mart Plus update Privacy Policy. While user can elect to stop receiving email for promotional offers (as described above), user cannot unsubscribe from these administrative messages while enrolled on the Website.

Mart Plus customer care department may also contact user in response to an inquiry user submits. Customer care may also contact user with regard to a particular problem that may have occurred with user’s account or with an offer in which user may have participated. Mart Plus may use this Information to learn more about user’s participation in the Website and make it more relevant to user’s interests.

Information access by member ::

Mart Plus respects user’s privacy and is committed to ensuring the confidentiality of user’s Information with us. Mart Plus may contact user with useful Information on products and services through Mart Plus telemarketing / telecalling activities, which may be beneficial for user. However, if user does not wish to be contacted through Mart Plus telemarketing calls or messages, Mart Plus requests user to kindly register at Mart Plus‘ contact center and give details of the telephone on which user does not wish to be contacted. However, Mart Plus reserves the right to contact user through telecalling for Services related to user’s account. Further, Mart Plus is committed to follow the laws laid out with regards to telecalling and telemarketing and, follow the guidelines set by any regulatory authority like TRAI in cases of DND policy or any such similar rules which may be in force.

Once user has registered for any such DND policy, user’s telephone number(s) will be removed from all Mart Plus telemarketing calling lists within 30 (thirty) working days. Mart Plus will ensure that user does not get any further telemarketing calls on the telephone number(s) that user has registered.

Voice Call Recordings at Contact Center ::

With a view to providing the best possible service to its customers, Mart Plus will be:

Recording voice calls made to Mart Plus‘ customer care with a view to provide better services
ii. Monitoring the voice calls recorded; and
iii. Overseeing the services furnished by the customer call centers.
iv. Sharing with one or more our affiliate companies, all or any particular call recordings received from those customers who have been enrolled with Mart Pluson the Website and/or a report with details of the complaints, if any, received by user or the customer. The sharing of voice recordings received from the call centers with Mart Plusaffiliate Companies will be done in due compliance of applicable privacy laws.

All of the aforesaid activities are done, to:

Improve customer satisfaction
ii. Assure quality management and customer experience
iii. Identify and analyze the patterns and the types of requests / complaints raised by customers frequently on a real time basis
iv. Initiate remedial measures to prevent the re-occurrence of such complaints / issues
v. Retain a recording of the voice calls; and
vi. Support any transactions that take place over the phone and / or if there is a dispute

Links to Other Sites ::

The Website or any activities made on the Website or relating to the Service may contain features which link to other websites that may collect Information about user. Mart Plus is not responsible for the privacy practices or the content of those linked websites. In addition, such other websites may contain certain product and service offerings which are carried out independently by such third party websites. Mart Plus is neither responsible for the working of such third party websites nor do we warrant or nor do we make any assurances of the existence, adequacy or functioning of security practices of any such third party websites.

Cookies ::

Mart Plus may use cookies or other technologies on the Website. Cookies are small files or records that Mart Plus may place on user’s web browser for collecting Information about user’s activities on the Website, preparing reports, assessing trends, and otherwise monitoring the way in which the Website is being used. This is intended to enhance convenience for user, and to assist us to run an efficient operation. By accepting these Terms, user confirms user’s consent to Mart Plus use of cookies, and other such technologies, for these purposes.

Treatment of Personal Information ::

Mart Plus maintains physical, electronic and procedural safeguards to protect the Information. Specific employees only are authorized to access the Information on a need to know basis for business purposes only.

To keep user’s Personal Information safe, Mart Plus ensures that sensitive and private data exchanges between user and Mart Plus happens over a Secure Sockets Layer (SSL)-secured communication channel, and are encrypted and protected with digital signatures. SSL-secured communication channels are specially designed to protect personal and sensitive Information (payment details), which is sent over the internet and adapted it with some good points found across the other major e-commerce players in Bangladesh. The security of user’s Personal Information is important to Mart Plus. Mart Plus strives to ensure the security of user’s Personal Information and to protect user’s Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Mart Plus adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Mart Plus stores user’s Personal Information. To keep user’s Personal Information safe, Mart Plus ensures that sensitive and private data exchanges between user and Mart Plus happens over a Secure Sockets Layer (SSL)-secured communication channel, and are encrypted and protected with digital signatures. SSL-secured communication channels are specially designed to protect personal and sensitive Information (payment details), which is sent over the internet.

If user chooses a payment gateway to complete any transaction on Website then user’s debit/credit card data (last 4 digits of card details) may be stored in compliance with industry standards.

User may review or update the Personal Information that Mart Plus holds in respect of user’s account by contacting Mart Plus at care@martplus.net and customer@martplus.net

Treatment of General Information ::

Mart Plus also collects user’s General Information to allow us, amongst other things, to better understand Mart Plus users and improve the layout and functionality of the Website. Mart Plus may use and disclose anonymous Information, including aggregate anonymous Information derived from user’s Personal Information, to inform publishers, partners, trusted affiliates, advertisers, and other interested parties as to the usage habits or characteristics of Mart Plus customer base, and to serve any other business purposes.

Change in the Privacy Policy & User’s Consent ::

Changes in law or changes in Mart Plus‘ business may require changes to be made to the terms of this Privacy Policy from time to time so Mart Plus encourages user to review this Privacy Policy periodically for any such changes. As Mart Plus privacy policy is subject to change at any time without notice, it is user’s responsibility to carefully read, agree with the Privacy Policy on each occasion user uses the Website. By using or browsing the Website, user agree to be bound by the terms and conditions of this Privacy Policy (as amended and in force from time to time) and user expressly consent to Mart Plus use and disclosure of user’s Information including personal Information and other Information in accordance with this Privacy Policy (as amended from time to time). If user does not agree to the terms of this Privacy Policy, please do not use or browse the Website or any Services thereof.

Anti-Spam Policy ::

Since email is an integral part for the Service being rendered, user’s sharing of email contact with Mart Plus allows sharing the offers and promotions relating to the Service or Website via email with user. If user later decides not to receive any offers and or promotions relating to the Service or Website, user may unsubscribe by communicating to Mart Plus. Please note that opting not to receive email does not exempt user from receiving administrative emails that include but are not limited to, notices about membership status changes or alterations to Mart Plus terms of Service or this Privacy Policy any other service requests.

Data Accuracy, Verification and Supplementation ::

It is in user’s interest and it is Mart Plus objective, for Mart Plus to have accurate, current and complete Information concerning user and user’s account. Mart Plus has strict procedures that employees abide by to meet this objective. While some procedures are required by central, state regulations, Mart Plus has implemented additional procedures to maintain accurate, correct and complete financial Information, including processes to update Information and remove outdated Information. If user believes that Mart Plus has incorrect Information about user or user’s accounts, please intimate Mart Plus. Mart Plus will correct any erroneous Information as soon as possible.

Data verification involves the use of third-party data processing services to standardize and clean user’s provided Information so that it is easily identified and accessed in Mart Plus database.

Guarding user’s own Information: Mart Plus recommends that user to take the following precautions to guard against the disclosure and unauthorized use of user’s Information:

i. never provide Information that can be used to access user’s account over the phone unless user have initiated the call and know with whom user is speaking;
ii. update any changes in addresses or contact Information immediately through the proper channel;

While Mart Plus will endeavour to take all reasonable and appropriate steps to keep secure any Personal Information which Mart Plus holds about user and prevent unauthorized access, user acknowledges that the internet or computer networks are not fully secure and that Mart Plus cannot provide any absolute assurance regarding the security of user’s Personal Information.

If user has any other questions or clarifications regarding privacy, or has questions about practices, please contact Mart Plus via email at care@martplus.net and customer@martplus.net